## Frequently Asked Questions

##### Most frequent questions and answers

#### What grade level is Excel Mathematics for?

Excel Mathematics is for students in middle school and for students taking Algebra 1. Over time we will be adding more advance classes such as Geometry, Algebra 2, etc.

#### What's included in an Excel Mathematics subscription?

A subscription allows for you to have access to a professional math tutor, who will provide unlimited email support. Additionally, you will have access to over 350 math video lessons that you can access 24/7.

#### Aren't self-paced lessons not as effective at teaching students?

It is true that self-paced lessons can be ineffective, however, with the right guidance and with constant contact with an instructor, a self-paced program can teach students very effectively. That is why we team up with our students and help them work, so that they can have the desire to actually learn new topics.

#### What is the Excel Mathematics refund policy?

Upon subscribing to a paid plan, you will have 14 days to request a full refund if you find that the subscription is not for you. If you cancel after the 14 days, you will be credited for the full month (30 days) that was paid, and you will be unsubscribed from the program at the end of the month (30 days).

#### Can I cancel my account?

You can cancel your subscription at any time. Just be aware that if you unsubscribed during a paid month, you will be given access to everything until the end of the month and you will not be processed again at the end of the month.

#### Have more questions before you sign up?

We’re here to help. Send us an email at

**info@excelmathematics.com**